Support

Call Centre Solutions

Are your customers receiving the best quality service when they call into your company?

Saicom offers a cloud-based call centre solution, the Saicom Cloud Contact Centre, which will be layered over our existing Cloud PBX offering.

Accessible from the cloud, our comprehensive call centre management system will allow you to measure the results of your call centre campaigns, in turn offering unparalleled benefits for call centre managers.

Our comprehensive Cloud Contact Centre will include:

  • Detailed Agent Reporting & Statistics
  • Wallboards
  • Routing of calls to alternative numbers and voicemail
  • Professional auto-attendants
  • Call queuing systems
  • Real-time viewing of calls
  • Customised integration into a variety of different platforms
  • CRM Integration
  • Call Recording

 

Norman Goodfellows Logo “Saicom have consistently provided us with cost effective and reliable telecommunications solutions to suit our exact needs. With their 24/7 support team we have had top notch on-going support at every turn. We would never dream of going back to the way we used to do business, Saicom is our internet and telecommunications service provider of choice.”