Are your customers receiving the best quality service when they call into your company?
Saicom offers a cloud-based call centre solution, the Saicom Cloud Contact Centre, which will be layered over our existing Cloud PBX offering.
Accessible from the cloud, our comprehensive call centre management system will allow you to measure the results of your call centre campaigns, in turn offering unparalleled benefits for call centre managers.
Our comprehensive Cloud Contact Centre will include:
- Detailed Agent Reporting & Statistics
- Routing of calls to alternative numbers and voicemail
- Professional auto-attendants
- Call queuing systems
- Real-time viewing of calls
- Customised integration into a variety of different platforms
- CRM Integration
- Call Recording